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Security & Compliance

QIndex One is built with enterprise-grade security. We protect your client data with controls aligned to ISO 27001:2022 and Australian privacy regulations, and we are working toward formal SOC 2 Type 1 attestation (target Q3 2026).

Compliance Status

Privacy Act 1988 (Cth)

Compliant

Australian Privacy Principles

Compliant

APRA CPS 234

Aligned

ISO 27001:2022

In Progress

GDPR

Aligned

Security Features

Authentication

  • Secure password hashing (bcrypt)
  • Two-factor authentication (TOTP)
  • Single Sign-On (Google, Microsoft)
  • Session management with configurable timeout
  • Account lockout protection

Data Protection

  • TLS 1.3 encryption in transit
  • AES-256 encryption at rest
  • Sensitive field masking
  • Role-based access control
  • Multi-tenant data isolation

Audit & Compliance

  • Comprehensive audit logging
  • 7-year log retention
  • Login alerts and notifications
  • Activity tracking per user
  • Compliance dashboard

Infrastructure

  • Enterprise cloud hosting (Australia)
  • Automated backups
  • Disaster recovery procedures
  • 24/7 monitoring
  • Regular security assessments

Legal & Policy Documents

Read our policies or download them as PDF documents for your records.

Privacy Policy

Version 3.0 • Effective 17 February 2026

Information Security Policy

Version 3.0 • Effective 17 February 2026

Terms of Service

Version 3.0 • Effective 17 February 2026

Data Protection Policy

Version 2.0 • Effective 17 February 2026

Acceptable Use Policy

Version 2.0 • Effective 17 February 2026

Cookie Policy

Version 2.0 • Effective 17 February 2026

Sub-processors

Version 1.0 • Effective 17 February 2026

Where your data goes

A single look at every system that touches customer data on QIndex One. Each route is authenticated, encrypted in transit (TLS 1.3) and at rest (AES‑256).

Request path

You

Browser session

TLS 1.3

QIndex One Backend

FastAPI on Emergent Labs

JWT + RBAC

Managed MongoDB

Account, client, task, link, folder, doc metadata, audit logs

Managed Object Storage

Uploaded document files (qindex-one/clients/{id}/...)

On-demand integrations

Managed AI Gateway

Gemini · GPT · Claude — no training on your data, audit-logged, org-toggleable

Resend

Transactional email — portal invites, password resets, weekly digests

Cloud File Picker SDKs

Dropbox · Google Drive · OneDrive — loaded only when you click "Link from cloud"; file contents are not transmitted to QIndex One

The full Sub-processors document, with provider names, role, data category and region for each row above, is downloadable as a PDF.

Your Data Security is Our Priority

QIndex One is trusted by family offices and financial advisers across Australia. We're committed to maintaining the highest standards of security and compliance.

99.9%
Uptime SLA
AES-256
Encryption
7 Years
Audit Retention
SOC 2
Type 1 in progress

Questions About Our Security?

Our team is happy to discuss our security practices and compliance posture.

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